Up Front Pricing
Serving Portland OR | Beaverton OR | Clackamas OR | Vancouver WA
At the request of our clients, D & F Plumbing would like you to know that, as of May 15, 2013, our service division has adopted a new method of pricing service work. It is nationally recognized and was developed to make sure that you, Our Client, could feel in control of a service call from beginning to end.
The Old “Time and Materials” Pricing Method
For many years, those in our business have used the “Time and Material” method of pricing service work. For the past 87 years we have used this “Time and Material” method with a “minimum” ½ hour charge, anytime over the minimum was charged in ¼ hour increments plus materials. When we are asked to “quote” jobs or “give a bid” over the phone based on client descriptions of the plumbing issues, we cannot diagnose sight unseen plumbing problems, as every situation is different. It is not fair or accurate to you, our clients, or us.
Up Front Pricing for Plumbing Repairs
After years of tried and tested research, there are developments in our industry that now make it possible to offer you a better choice! D & F Plumbing has accumulated data from past service calls on the proper time to complete thousands of service tasks. This time is based on a fully-trained and qualified journeyman plumber, arriving at your home for a proper diagnosis.
“Up Front Pricing Gives Customers More Control!”
We now employ a dispatch fee to arrive at your home or business. The use of the dispatch fee allows us to keep costs of repairs down. The licensed professional journeyman plumber will give you a firm upfront price for the repair. If further investigation is required, once you give approval of the price for the repair that is the cost you will pay – unless additional unforeseen repairs are required. The dispatch fee will be waived if repairs are made at the time of the quote. This price will include everything, all labor, parts, miscellaneous materials and parts acquisition time, if any. Using this quoted service pricing method there are no longer any big surprises at the end of the job. After all, it is just as discouraging for us as for you when the repair bill grows so large that you might have considered replacing your old equipment before spending so much to fix it. With Up Front Pricing, you can be in control of the service cost every step of the way.
Let Us Know What You Think
Please let us know if you have questions or concerns regarding Up Front Pricing, or any other areas in which we may be of service. We will continue to bring you the highest level of service, satisfaction and expertise that we have for the last 87 years! We appreciate your business!