Family Means Legendary Service
Customer service is the driver behind D&F’s long-standing reputation in the Northwest. Since the doors opened, it’s been family-owned and operated. Family-run is more than a title to the owners. It speaks to the company’s values. It means going the extra mile for customers—with approachability, personalized service and reliability.
Adapting to difficult times is the only way to reach local-legend status, and this year has been full of changes. D&F celebrates 9 decades with a bold new look and business improvements that put customers first.
Meeting Modern Needs
Plumbing is a rapidly changing industry. Just 100 years ago, wood pipes were used for water and waste in Portland. The trade has advanced dramatically, and D&F knows they must adapt if they plan to last another century.
With fancy new software, D&F transforms the appointment process and modernizes the customer experience; from dispatch notifications that show your technician’s picture, bio and route, to organizing your estimates, project photos and payments on iPads.
Customers appreciate the high-tech way D&F makes their experience hassle-free and paperless.